Privacy Policy

Who we are

This website is operated by Future Roofing, a roofing business based in Newport, South Wales. You can contact us by email at info@futureroofinguk.co.uk or by phone on 0800 002 9826.

This policy explains what happens to information you provide through https://future-roofing-landing.lovable.app.

Information we collect

When you complete the quote enquiry form on this website, we ask for:

• Your name
• Your telephone number
• Your email address (optional)
• Your postcode
• The service you need and any details you choose to include in your message

If you contact us by phone, WhatsApp or email instead, we hold the contact details and enquiry details you give us in that conversation.

Some technical information is also handled automatically. Our website hosting and content delivery providers process standard request data such as your IP address, browser type and the pages requested, in order to serve the site and keep it secure. We do not use this information to identify you.

How we use your information

• To respond to your enquiry and provide a quote
• To arrange, carry out and follow up roofing work you ask us to do
• To keep records of jobs, quotes and guarantees
• To keep the website available, secure and working correctly

We do not use your enquiry details to send marketing emails, and we do not sell or rent your details to anyone.

Third-party services used on this website

This website is deliberately light on third-party tools. The services that are actually in use are:

• Website hosting and image delivery — the site and its photographs are served through our hosting and content delivery provider, which processes standard technical request data as described above.
• Google Fonts — the site loads its typefaces from Google's font servers, so your browser makes a request to Google when a page loads.
• Google Maps — the areas section embeds a Google map. If you interact with the map, Google may set its own cookies and process data under its own privacy policy.
• Links to Facebook, Google and WhatsApp — these are ordinary links. Nothing is loaded from those services unless you click through, at which point their own policies apply.

There is no analytics, advertising or tracking pixel installed on this website. If that changes, this policy and our Cookie Policy will be updated and consent will be requested first.

How long we keep information

We keep enquiry and job information only for as long as we need it for the purpose it was given, and for as long as we are required to for guarantee, insurance, tax and legal record-keeping reasons. When it is no longer needed, it is deleted or destroyed.

Your rights

Under UK data protection law you may have the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct information that is wrong or incomplete
• Ask us to delete information we no longer need to hold
• Ask us to restrict how we use your information
• Object to certain uses of your information
• Ask us to transfer your information to you or another provider, where that right applies

To make a request, email info@futureroofinguk.co.uk. We may need to confirm your identity before we act on it.

Complaints

If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk, and other legal remedies may be available to you.

Cookies

Details of the cookies and local storage this website uses are set out in our Cookie Policy.

Changes to this policy

We may update this policy from time to time. The date at the top of the page shows when it was last changed.